Content is a Utility

Summary: When content is a utility the job of the tech writer is to ensure reliability of supply.

In my earlier post, Content as Furniture, I suggested that while content used to be furniture — something to be acquired selectively and displayed as a prized possession (and a mark of status) — it is rapidly becoming a utility — something we simply expect to be there when we need it, like water or electricity.

The notion that content is becoming a utility has some pretty important consequences that I think are worth discussing. read more

Content as Furniture

Summary: Content is no longer furniture; it is a utility. We have to learn to treat it as such.

I am in the last throes of our move from Ottawa to Kitchener-Waterloo, Ontario, which involves moving a lot of content. Boxes and boxes of great heavy lumps of paper and ink content. Great gaping room-swallowing wooden content storage units. Think those old hard drives in the computer museum (or your basement) were costly and low-capacity? Let me show you a book case. More to the point, help me move it. read more