Content is a Utility

Summary: When content is a utility the job of the tech writer is to ensure reliability of supply.

In my earlier¬†post, Content as Furniture, I suggested that while content used to be furniture — something to be acquired selectively and displayed as a prized possession (and a mark of status) —¬†it is rapidly becoming a utility — something we simply expect to be there when we need it, like water or electricity.

The notion that content is becoming a utility has some pretty important consequences that I think are worth discussing. read more