A little while back, Tom Johnson posted an article entitled Seeing things from the perspective of a learner in which he says, “The balance between knowing and not knowing is the tension that undergirds the whole profession of technical writing.”. I think that is absolutely correct. The point, after all, is to assist the reader on their… Read More »
“Hire Expert Writers,” Says Google That is the title of a post from M2Bespoke about Google’s emphasis on returning reputable content. What is an “expert writer” in this context? Many of those who have commented on it and passed it around take it to mean expertise in writing. That seems to be the interpretation that… Read More »
It is often appealing to think of technical communication as a process of answering user’s questions. The difficulty with this view is that one answer can have many questions. If you answer each of those questions, you would be providing substantially the same answer over and over again. This is very easy to see on StackOverflow,… Read More »
In our data-driven age, we tend to give short shrift to story. Story tends to get herded off into the ghetto of drama. Story is for amusement; at work we stick to data. When I wrote my last post, suggesting a switch of terminology from “content” to “story”, many people naturally interpreted story as meaning drama.… Read More »