Tag Archives | curse of knowledge

Writing Excellence Through Domain Awareness

A little while back, Tom Johnson posted an article entitled Seeing things from the perspective of a learner in which he says, “The balance between knowing and not knowing is the tension that undergirds the whole profession of technical writing.”. I think that is absolutely correct. The point, after all, is to assist the reader on their […]

Continue Reading

One Answer, Many Questions

It is often appealing to think of technical communication as a process of answering user’s questions. The difficulty with this view is that one answer can have many questions. If you answer each of those questions, you would be providing substantially the same answer over and over again. This is very easy to see on StackOverflow, […]

Continue Reading