In Praise of Short Term Thinking

I was in Portland  for LavaCon last week, and one night I had dinner with a bunch of content strategy types. As we do, we spent some of the conversation bemoaning the short term thinking that many people and organizations have about content. One of the first sessions I attended, however, was Edwina Lui’s A Goldilocks Approach […]

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The Interface is Technical Communication

During my recent Webinar with MadCap (recording here), I said something in response to a question that the twitterverse took to: "It's not documentation's job to repeat what the UI is saying. The UI is techcomm." Preach, @mbakeranalecta! #techcomm — Karen Mulholland (@kemulholland) August 27, 2014 After Karen tweeted it, it bounced around for quite […]

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Reference Distance Zero: Beyond Linear Information Design

Summary: Designing information for paper was largely about managing reference distance. On the Web, the reference distance is zero. A completely different set of design requirements apply.   Linear information design Traditional information design thinking has always been linear. This is a consequence of the medium in which the vast majority of information was presented: […]

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There are no Prerequisites

There are few worse ideas in technical communication than the idea that procedures have prerequisites. There are no prerequisites. There are only steps. To illustrate: Last weekend I paid a visit to some family members who were camping at a nearby campground. They were struggling to inflate the new air mattress they had bought. The mattress […]

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