Tag Archives: wayfinding

You can’t size topics for specific information needs

This entry is part 4 of 4 in the series Topic Patterns

One of the biggest traps in topic-based writing it the attempt to size topics so that each one meets exactly one user information need. It is tempting to suppose that this is the point of topic-based authoring. If the book is the wrong size because people only use them to look up bits of information,… Read More »

Design for Wayfinding

Much of the time we spend with technical documentation is concerned with wayfinding. That is, it is not about performing the actual operation, but about finding which operation to perform, and finding the piece of content that describes the operation in a form that we can understand. Note that there are two distinct components to… Read More »