Tag Archives: value

Dumb vs. Smart Revision

This entry is part 4 of 4 in the series Improving the content creation process

Several readers of my posts on revision have pointed out that content gets revised for many reasons. Peter Fournier suggest a distinction should be made between dumb and smart revision. I’ll attempt to do that here. An initial distinction between dumb revision and smart revision might be that smart revision adds value and dumb revision… Read More »

Trust is Essential to Creating Great Docs

My good friend Pamela Clark asks me to comment on what product development organizations, processes, and structures best support great user-oriented documentation I’ve commented over on Tom Johnson’s blog that tech pubs organizations tend to make a slow migration through the corporate landscape, and that I believe that the best home for pubs is in… Read More »