Reference vs. Learning in a Bottom-up Information Architecture

Do reference and learning require different organization in a bottom-up information architecture? This is another in the series of posts addressing questions from my TC Dojo webinar on Bottom-up Information Architecture.

Q: Is there a difference in looking for a specific information fact (such as the depth of the manacougan crater) versus a search for understanding a larger information set, such as the development and formation of craters in general? Would the latter type of search merit a more hierarchical mini-TOC to navigate through the content? read more

Confusing Analytic and Synthetic Truths in Defining Topic Types

Ray Gallon’s recent post, Let’s Break a Tech Comm Rule proposes that we should rethink the idea of separating tasks from concepts. Hooray! It’s no secret that I’m no fan of this separation.

Reading Ray’s post, also sparks this thought. It is a common and sometimes catastrophic error to confuse an analytic truth with a synthetic truth. That is, it is an error to confuse a truth about how to analyse something into its parts with a truth about how that thing should be organized and presented to users. read more