The Web provides three basic modes of navigation: search, browse, and surf. Few web sites, and still fewer doc sets do all three well. The something extra? “Pick three and add something extra” comes from Peter Sheahan’s book Flip, in which he flips the traditional business motto “good, fast, cheap: pick two” into what he… Read More »
Task orientation is one of the most important principles of technical communication. But it is also a more difficult concept than it might at first seem. Part of the problem is the vocabulary of tasks. When we urge writers to be task oriented, we usually contrast it to a different style, which we often call… Read More »
Organizing information is no longer the responsibility of the writer.