Tag Archives: revenue

Are Docs a Responsibility or a Business Asset?

Do we write documentation to fulfill a responsibility, or to create a business asset? Are we striving to meet a set of requirements pronounced by either convention or regulation, or are we striving to increase corporate revenues and contribute to shareholder value? The question is provoked by an interesting discussion with Jonatan Lundin in the… Read More »

Tech Comm’s Place in the Choir

All God’s creatures got a place in the choir Some sing low and some sing higher Bill Staines Traditionally, technical manuals have been written as if they were the only source of information on a product. Of course, the manual was never really the only source. There have always been neighbors, friends, colleagues, retailers, user’s… Read More »