Is Help 2.0 any different from Usenet 1.0?

This afternoon, I watched Scott Abel’s webinar What’s Next? Socially-Enabled User Assistance, Interactive Documentation, and Location-Aware Help. It was a tour de force tour of the past, present, and potential future of computer mediated help. But despite all the cool stuff that Scott covered — and he covered a lot of cool stuff — I found myself asking this: how is Help 2.0 different from Usenet 1.0?

Crossing the chasm with documentation

I was reflecting today on whether companies are making the best strategic use of their documentation departments. Of course, we doc folk believe that no self respecting corporation should ever let any product go out the door without full, brilliant, richly illustrated documentation — preferable printed on acid free archival quality paper and bound in rich leather embossed with gold lettering. In fact, of course, that virtually never happens, and yet our companies still manage to eek out a return for their shareholders. read more