The Reader is the Enemy

Noz Urbina asks, Is Communication Mired in the Past? Well, yes, obviously. Most of the tech comms world is still making books in FrameMaker. But also no, because the problem is more profound than the words “mired in the past suggest”. People get mired in things through carelessness or misfortune. They want to get out, but they can’t. Technical communications isn’t mired in the past, it is entrenched there, gallantly, if with dwindling hope, guarding the battlements against the encroaching hoards of readers. read more

The petrified forest

A document may be flower, a rock, or a tree. That is, it may bloom for a day and be dead tomorrow, like a newspaper. It may last forever and never change, like Pride and Prejudice or King Lear. Or it may grow and change over the course of a long, if not endless, life like, say, the way a technical manual should, but usually doesn’t.