Last week I wrote about the death of hierarchy as the dominant form of content organization. One of the comments on that post asked me to “comment on the different perspectives between this blog post and “Search is not enough” by the Nielsen Norman Group?”
Let me get the central question out of the way right up front. I agree. Search is not enough. In fact, there are a lot of things wrong with search.
The Nielsen Norman Group article, by Raluca Budiu, decries what she describes as the tendency of websites to minimize navigation and rely on search alone. She lists the limitation of search: