I was reflecting today on whether companies are making the best strategic use of their documentation departments. Of course, we doc folk believe that no self respecting corporation should ever let any product go out the door without full, brilliant, richly illustrated documentation — preferable printed on acid free archival quality paper and bound in… Read More »
Just back from JoAnn Hackos’ CMS/DITA conference, where it became clear that even in a conference dedicated to a topic-based authoring methodology, most people are still writing books. Certainly, they are writing them in the form of topics, but then stitching them together into books. The fundamental product is still a book.
Were I asked to characterize the human condition in a sentence, I might choose this: to be human is to make decisions with too little information. All our decisions, great and small, are taken without adequate information: getting married, buying real estate, having children (this especially), saving for retirement, choosing the best route for a… Read More »
My daughter use to eat pizza one ingredient at a time. She would patiently sit and take her slice apart, making separate piles of pepperoni, green peppers, olives, cheese, and crust. She would then eat each ingredient in turn. I am reminded of the bizarre (and short-lived) practice when I see how many people do… Read More »
The defining characteristic of the the modern reader is impatience. This is not a matter of moral or intellectual decline in the Internet age; it is simply a matter of supply and demand. No one willingly treks down to the village well with buckets in their hands once they have indoor plumbing.
Organizing information is no longer the responsibility of the writer.