This is another in a series responding to questions from my TC Dojo series on Bottom-up Information Architecture.
Q: We are still frequently requested to deliver PDFs. What is the impact of this new way of writing when the deliverable also needs to be PDF?
A: One of the things we have discovered about documentation preferences is that what people ask for and what they use are often different things. So the fact that you are still being asked for PDFs does not necessarily mean people are still using them. On the other hand, they may be, if they have special needs or you are not providing a better alternative.