It is easy to set an ideal for technical communication that it should deliver the best solution — the ideal solution — to every problem. Many critiques of Web search as a tool for finding technical solutions focus on the many less than perfect solutions that any search query returns.
How is the user to find the ideal solutions in the midst of so much dreck? Wouldn’t they clearly be better off confining their search to the official product manual?
No, and here’s why:
The manual does not always have the best solution
First, it would be a stretch — an outrageous stretch — to suggest that a stand-alone manual always contains the ideal solutions to every question.