The Death of Hierarchy

Hierarchy as a form of content organization is dying. A major milestone — I want to say tombstone — in its demise is the shutdown of the Yahoo directory, which will occur at the end of the year according to an article in Ars Technica, Yahoo killing off Yahoo after 20 years of hierarchical organization. (Actually it seems to be offline already.)

As the article observes, a hierarchical directory made some sense when Yahoo was created:

In the early days of the Web, these categorized, human-curated Web listings were all the rage. Search engines existed, but rapidly became notorious for their poor result quality. On a Web that was substantially smaller than the one we enjoy today, directories were a useful alternative way of finding sites of interest. read more

The Interface is Technical Communication

During my recent Webinar with MadCap (recording here), I said something in response to a question that the twitterverse took to:

After Karen tweeted it, it bounced around for quite a while. Perhaps there is a little more to say about this.

Let us start with the basics: the function of an interface is to communicate to the user about how to use the tool. This is true of all interfaces, not just graphical user interfaces. Consider this slide from How to Design a Good API and Why it Matters by Google Principal Software Engineer, Joshua Bloch read more

Transclusion Will Never Catch On

Transclusion is pulling content dynamically from one page into another page. Rather than cutting and pasting text from one page to another, you create a pointer to the page you are borrowing from. That pointer is resolved at run time, pulling content from the other page when your page is loaded. Transclusion was a fundamental part of Ted Nelson’s original concept of hypertext. It has never caught on, except in specific confined circumstances. Despite continued interest, it isn’t going to catch on. read more

Reuse is a good tactic but a poor strategy

I’m hearing people talk more and more about developing a reuse strategy. This is troubling. Reuse is a tactic at best. It is not a strategy. At least, it is not a good strategy.

Content strategy has an acronym COPE: Create Once, Publish Everywhere. But COPE can mean something a little different from tech comm’s idea of content reuse. Here is Mike Teasdale’s definition of COPE from

I’m forever seeing great bits of content thrown away on a single tweet or Facebook post. read more