Monthly Archives: May 2014

Design for Wayfinding

Much of the time we spend with technical documentation is concerned with wayfinding. That is, it is not about performing the actual operation, but about finding which operation to perform, and finding the piece of content that describes the operation in a form that we can understand. Note that there are two distinct components to… Read More »

Designing topic types

A number of readers have asked me to write about how to design a topic type. Although it can sound complicated, especially if your bring XML schema definitions into the mix, designing a topic type is actually pretty simple. Before we begin, though, set aside all the issues around XML. XML has nothing to do with… Read More »