A New Look

Every Page is Page One has a new look. The main reason for the change is to integrate the blog into the company website.

When I started this, I had no idea if I would be able to maintain a regular posting schedule, or if anyone would read it. Wary of having the company site burdened by an abandoned blog, I decided to keep it separate. But the blog has now become a regular obsession, with a stack of draft posts in reserve and a stack of ideas sitting in Catch notes, so I am confident I will be able to continue it. read more

The Paradox of Help Quality

 Why does help still kind of suck even after so many years?

Tom Johnson asks this poignant question in his post Do We Need a New Approach to Help? Why Are Users So Apathetic Towards Help after 50 Years of Innovation?

Tom provides a great survey of the trends and ideas in help design, starting with John Carroll’s seminal work on minimalism and suggests multiple possible ways forward.

I think there is enormous promise in many of the paths Tom invites us to explore, but at the same time, I am struck by the need to recognize that there is limit to how much help help can be, and a real danger in trying to do too much. read more

Why simplicity is more important than functionality in content navigation

Findability is a filtering problem. There is a whole whack of stuff on the Web. To find what you want, you have to filter it. So if you can provide your visitors with a more sophisticated filter, such as a faceted navigation or a taxonomy-based browsing experience, they will have more success finding stuff, right?

Not necessarily, no.