One of the biggest mistakes we make in technical communication is trying to write for every user.
Sacrilege, I know, but hear me out. Many users don’t read documentation. They don’t not read documentation because the documentation is bad, or not written for their level, or uses big words. The don’t read documentation because they are the kind of people who don’t read documentation. It is a fixed part of their character and their outlook on life, and nothing you can do with the documentation will change it.