In a comment on my Content Wrangler article, It’s Time to Start Separating Content from Behavior, Laura Creekmore said (emphasis mine): [T]his conversation has brought to mind some thoughts I’ve had recently, and I think this is an even more difficult issue. Because eventually, we’re going to come up with all the technological fixes we need to resolve the… Read More »
Working with my current client has really reinforced for me how much traditional documentation methods involve flattening reality. The client is dealing with a large body of troubleshooting information, in which there are complex relationships between issues the user experiences, the symptoms that help narrow down the issue, the configurations under which symptoms can occur, and the… Read More »
Sometimes microblogging questions require macroblogging answers. Here’s the conversation: @arh: Did @hixie really call XML a “disaster”? Is #techcomm aware of this? http://html5doctor.com/interview-with-ian-hickson-html-editor/ @mbakeranalecta: @arh XML is a disaster. Bad implementation of an essential concept. So is QWERTY. So it goes. @arh: @mbakeranalecta Generally agreed. What concerns me are the #techcomm folks who think XHTML… Read More »
Ray Gallon’s recent post, Let’s Break a Tech Comm Rule proposes that we should rethink the idea of separating tasks from concepts. Hooray! It’s no secret that I’m no fan of this separation. Reading Ray’s post, also sparks this thought. It is a common and sometimes catastrophic error to confuse an analytic truth with a synthetic truth. That… Read More »
There is no doubt that the Web is highly disruptive. Nicholas Carr thinks it is rotting our brains. David Weinberger, on the other hand, thinks it is fundamentally changing (for the better) they way we understand and develop knowledge. I think it is restoring civilization to its roots.
Tom Johnson’s correspondent, Sam from Canada, asks if tool vendors are not more to blame for the slow pace of change in tech comm than tech writers themselves: Hi Tom, I’ve been enjoying your posts along with Mark Baker’s. You both have good points about technical writing trends. I could be totally wrong, but maybe it’s not the tech… Read More »