Archive | January, 2012

Videos Help Fill in the Gaps

It’s no secret that I am not the biggest fan of videos as a vehicle for technical communication. Not that my personal preferences have much to do with whether a video is the best medium for other people, but I’ve complained enough about videos in the past that should acknowledge when I find a video […]

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Upside Down Tree

Websites are Upside Down

The classical structure of a website is that of a tree. The trunk is the homepage. From there you climb the tree, upward and outward until finally you reach the leaves. That is how we design websites. That is how we test websites. It’s just not how we use websites. (more…)

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