Monthly Archives: October 2011

Trust is Essential to Creating Great Docs

My good friend Pamela Clark asks me to comment on what product development organizations, processes, and structures best support great user-oriented documentation I’ve commented over on Tom Johnson’s blog that tech pubs organizations tend to make a slow migration through the corporate landscape, and that I believe that the best home for pubs is in… Read More »

Characteristics of EPPO Topics: Stay on One Level

This entry is part 5 of 6 in the series Characteristics of an EPPO topic

One of the less obvious but more important characteristics of an Every Page is Page One topic is that it stays on one level. As with the other characteristics I have discussed in this series, being standalone, having a specific limited purpose, and establishing its context, staying on one level is not an ideal, but… Read More »

Approximation, Correction, and Tech Comm

At the Battle of Balaclava, an order reached a brigade of light cavalry to take the Russian guns. The general who sent the order was referring to a small artillery position that had been abandoned. But the commander of the light brigade could not see those guns. He could only see the main Russian battery… Read More »