Tag Archives | value

Dumb vs. Smart Revision

This entry is part 4 of 4 in the series Improving the content creation process

This entry is part 4 of 4 in the series Improving the content creation processSeveral readers of my posts on revision have pointed out that content gets revised for many reasons. Peter Fournier suggest a distinction should be made between dumb and smart revision. I’ll attempt to do that here. An initial distinction between dumb […]

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Trust is Essential to Creating Great Docs

My good friend Pamela Clark asks me to comment on what product development organizations, processes, and structures best support great user-oriented documentation I’ve commented over on Tom Johnson’s blog that tech pubs organizations tend to make a slow migration through the corporate landscape, and that I believe that the best home for pubs is in […]

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