Tag Archives | structured writing

Designing for Feedback

We were discussing the biggest challenges in Tech Comm at the last STC Toronto brunch and we all seemed to agree that the difficulty getting feedback on the effectiveness of the content we create is the biggest challenge. The things that really matter in technical communication is whether users can achieve their goals after finding […]

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Changing the “what” in WYSIWYG

The “what” in “what you see is what you get” is not always “formatting”. Authors need WYSIWYG (What You See is What You Get) displays to work effectively. This is basic ergonomics. If you can’t see the thing you are supposed to be creating, you will have a hard time creating it well. But while authors […]

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