Tag Archives | relationships

Trust is Essential to Creating Great Docs

My good friend Pamela Clark asks me to comment on what product development organizations, processes, and structures best support great user-oriented documentation I’ve commented over on Tom Johnson’s blog that tech pubs organizations tend to make a slow migration through the corporate landscape, and that I believe that the best home for pubs is in […]

Continue Reading

Technical Communication is Not a Commodity

The latest attempt by the STC to promote a certification program for technical communications prompts the thought that technical communication is not a commodity. What does it mean to say that a profession is, or is not, a commodity? A commodity is any good which will provide the same quality and performance no matter which […]

Continue Reading