mavens – Every Page is Page One

Tech Comm’s Place in the Choir

All God’s creatures got a place in the choir Some sing low and some sing higher Bill Staines Traditionally, technical manuals have been written as if they were the only source of information on a product. Of course, the manual was never really the only source. There have always been neighbors, friends, colleagues, retailers, user’s… Read More »

Why documentation analytics may mislead

I was rereading some material in the long-running do-people-read-the-manual debate (such as Tom Johnson’s If No One Reads the Manual, That’s Okay), and it struck me that there is an assumption that people on both sides of this debate are making which deserves some scrutiny. We all assume that technical documentation operates at first hand.… Read More »