We were discussing the biggest challenges in Tech Comm at the last STC Toronto brunch and we all seemed to agree that the difficulty getting feedback on the effectiveness of the content we create is the biggest challenge. The things that really matter in technical communication is whether users can achieve their goals after finding… Read More »
Summary: As content consumers, we love hypertext. As content creators, we still believe in content management, even after years of disappointment. Content management disappoints because it does not scale for culture. It is time to embrace hypertext instead. I should know better. Every time I put the word “hypertext” in the title of a post,… Read More »
Why is writing the only profession untouched by its tools? Larry Kunz strikes a familiar note in his recent blog post, Tools come and go. I’m still a writer. I’m a writer. Once I used a typewriter. Now I use XML editors. If I stay at this long enough, other tools will come and I’ll learn… Read More »