Tag Archives | information

Findability is a Content Problem, not a Search Problem

Findability is a constant theme in content strategy and technical communications, yet it  seems to me that people often treat findability as a problem existing outside the content. Findability is addressed using SEO tactics and by devising sophisticated top-down navigational aids, such as taxonomies and faceted navigation, but it is seldom seen as issue to […]

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The Tyranny of the Terrible Troika: Rethinking Concept, Task, and Reference

This entry is part 1 of 5 in the series Tyranny of the terrible troica: task concept and reference reconsideredTom Johnson’s blog post Unconscious Meaning Suggested from the Structure and Shape of Help, includes a graphic showing three shapes of content: Tom Johnson’s “Shapes of Help” graphic. These three shapes are meant to represent the DITA […]

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Too little information

Were I asked to characterize the human condition in a sentence, I might choose this: to be human is to make decisions with too little information. All our decisions, great and small, are taken without adequate information: getting married, buying real estate, having children (this especially), saving for retirement, choosing the best route for a […]

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The Impatient Reader

The defining characteristic of the the modern reader is impatience. This is not a matter of moral or intellectual decline in the Internet age; it is simply a matter of supply and demand. No one willingly treks down to the village well with buckets in their hands once they have indoor plumbing. (more…)

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