Is there still a place for a TOC in a bottom-up information architecture? Yes, but its role is different. This is another in my series following up on the questions asked in my TC Dojo webinar on bottom-up information architecture. Q: Is the TOC dead then? I’m used to structuring content based on an analysis of… Read More »
One of the most enduring and most maligned topic patterns in tech comm and on the Web is the FAQ. Writers and Information Architects frequently regard the FAQ as a sign of poor organization. For best and most consistent access, they argue, information should be in its proper place in the overall site or help… Read More »
Supply subject area context; avoid institutional context. In a recent blog post, On the Web, context kills, speed saves, Gerry McGovern states: A key difference between web writing and writing for print is that on the Web you need to avoid context and instead focus on instructional, how-to, task-based content. Since one of my seven… Read More »