The Reader is the Enemy

Noz Urbina asks, Is Communication Mired in the Past? Well, yes, obviously. Most of the tech comms world is still making books in FrameMaker. But also no, because the problem is more profound than the words “mired in the past suggest”. People get mired in things through carelessness or misfortune. They want to get out, […]

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Princes of Erudition?

Just back from JoAnn Hackos’ CMS/DITA conference, where it became clear that even in a conference dedicated to a topic-based authoring methodology, most people are still writing books. Certainly, they are writing them in the form of topics, but then stitching them together into books. The fundamental product is still a book. (more…)

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Too little information

Were I asked to characterize the human condition in a sentence, I might choose this: to be human is to make decisions with too little information. All our decisions, great and small, are taken without adequate information: getting married, buying real estate, having children (this especially), saving for retirement, choosing the best route for a […]

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Deconstructing Pizza

My daughter use to eat pizza one ingredient at a time. She would patiently sit and take her slice apart, making separate piles of pepperoni, green peppers, olives, cheese, and crust. She would then eat each ingredient in turn.  I am reminded of the bizarre (and short-lived) practice when I see how many people do […]

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The Impatient Reader

The defining characteristic of the the modern reader is impatience. This is not a matter of moral or intellectual decline in the Internet age; it is simply a matter of supply and demand. No one willingly treks down to the village well with buckets in their hands once they have indoor plumbing. (more…)

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