Archive | Process and Politics

The process and the politics of technical communication.

DocBook resurgent: what it tells us about structured writing and component content management

A new XML-based content management system that is not based on DITA. Bet you didn’t see that coming. But I think it tells us something interesting about the two sides of structured writing. Tom Johnson’s recent sponsored post explains the origins of Paligo, a relatively new CCMS out of Sweden. Paligo was developed by a company […]

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Designing for Feedback

We were discussing the biggest challenges in Tech Comm at the last STC Toronto brunch and we all seemed to agree that the difficulty getting feedback on the effectiveness of the content we create is the biggest challenge. The things that really matter in technical communication is whether users can achieve their goals after finding […]

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Can Content be Engineered; Can Writers be Certified?

tl;dr: We can apply engineering methods to content development, but we do not have the body of proven algorithms or known-good data to justify formal certification of communication professionals they way we have for doctors and engineers. We talk about content engineering. I call myself a content engineer sometimes. But can content really be engineered? Is […]

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By Karora (Own work) [Public domain], via Wikimedia Commons

The War Between Content Management and Hypertext

Summary: As content consumers, we love hypertext. As content creators, we still believe in content management, even after years of disappointment. Content management disappoints because it does not scale for culture. It is time to embrace hypertext instead. I should know better. Every time I put the word “hypertext” in the title of a post, […]

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