Archive | Hide and Seek

One Answer, Many Questions

It is often appealing to think of technical communication as a process of answering user’s questions. The difficulty with this view is that one answer can have many questions. If you answer each of those questions, you would be providing substantially the same answer over and over again. This is very easy to see on StackOverflow, […]

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The Manicouagan crater. Photo: Wikimedia Commons

Reference vs. Learning in a Bottom-up Information Architecture

This entry is part 5 of 7 in the series Bottom-Up Information Architecture Q and A

This entry is part 5 of 7 in the series Bottom-Up Information Architecture Q and ADo reference and learning require different organization in a bottom-up information architecture? This is another in the series of posts addressing questions from my TC Dojo webinar on Bottom-up Information Architecture. Q: Is there a difference in looking for a […]

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The role of the TOC in a bottom-up information architecture

This entry is part 4 of 7 in the series Bottom-Up Information Architecture Q and A

This entry is part 4 of 7 in the series Bottom-Up Information Architecture Q and AIs there still a place for a TOC in a bottom-up information architecture? Yes, but its role is different. This is another in my series following up on the questions asked in my TC Dojo webinar on bottom-up information architecture. […]

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Bottom-Up Information Architecture Behind the Firewall

This entry is part 2 of 7 in the series Bottom-Up Information Architecture Q and A

This entry is part 2 of 7 in the series Bottom-Up Information Architecture Q and AThis is the second of the questions from my TC Dojo presentation on Information Architecture Bottom Up. Q: What happens when the information is behind a wall, such as proprietary applications? How is a bottom-up approach better in that type […]

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Subject First; Context Afterward

In communication, they say, context is everything. Actually, “everything” consists of context and subject. Useful information is subject in context. The question is, which comes first: context or subject? In the book era, the content search pattern was: context first, subject afterwards. That is, suppose you deliver three different products and have released three different versions of […]

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Any technology you use should be “Googlable”

‘Any technology you use should be “Googlable”‘. These are the words of Bill Scott,  VP Engineering, Merchant | Retail | Online Payments at PayPal, as reported by the amazing Sarah Maddox. (I say amazing because Sarah manages to lucidly and intelligently blog just about every conference session she attends. Having just helped cover the LavaCon conference, and […]

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