Archive | January, 2013

Mercator projection

Flat Earth Tech Comm

Working with my current client has really reinforced for me how much traditional documentation methods involve flattening reality. The client is dealing with a large body of troubleshooting information, in which there are complex relationships between issues the user experiences, the symptoms that help narrow down the issue, the configurations under which symptoms can occur, and the […]

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Woman eating pizza

Confusing Analytic and Synthetic Truths in Defining Topic Types

Ray Gallon’s recent post, Let’s Break a Tech Comm Rule proposes that we should rethink the idea of separating tasks from concepts. Hooray! It’s no secret that I’m no fan of this separation. Reading Ray’s post, also sparks this thought. It is a common and sometimes catastrophic error to confuse an analytic truth with a synthetic truth. That […]

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