Archive | 2012

Wide World of Technical Communications

Wide World of Tech Comm

The discussion around Larry Kunz recent blog post The Salt of the Earth raises some interesting questions about the part that those of us who call ourselves “Technical Writers” (or some cognate thereof) can and should play in the wider world of technical communication. In the comments, Larry says: As technical communicators, we need to […]

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Margaret_Roper,_by_Hans_Holbein_the_Younger

We Must Develop Topic-Based Information Design

This entry is part 4 of 5 in the series Tyranny of the terrible troica: task concept and reference reconsideredThere is a lot of talk in tech comm today about topic-based writing, but very little about topic-based information design. This is a problem, because, in the age of the Web, and particularly of the mobile […]

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A differential content strategy focuses on the places where content can add to shareholder value. Photo: FreeDigitalPhotos.net

Everything Else is not a Concept

This entry is part 3 of 5 in the series Tyranny of the terrible troica: task concept and reference reconsideredIn any system that attempts to classify the whole of something, there is usually a category that essentially constitutes “everything else”. In the terrible troika of task, concept, and reference, that role belongs to “concept”.  In […]

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The Tyranny of the Terrible Troika: Rethinking Concept, Task, and Reference

This entry is part 1 of 5 in the series Tyranny of the terrible troica: task concept and reference reconsideredTom Johnson’s blog post Unconscious Meaning Suggested from the Structure and Shape of Help, includes a graphic showing three shapes of content: Tom Johnson’s “Shapes of Help” graphic. These three shapes are meant to represent the DITA […]

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On Being Misconstrued

If you write, you will sometimes be misconstrued. If you read, you will sometimes misconstrue what you read. These things are part of the human condition. If you speak, you will often be misconstrued, and if you listen you will often misconstrue. These things are even more certain. But the beauty of conversation is that […]

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