Archive | 2011

Trust is Essential to Creating Great Docs

My good friend Pamela Clark asks me to comment on what product development organizations, processes, and structures best support great user-oriented documentation I’ve commented over on Tom Johnson’s blog that tech pubs organizations tend to make a slow migration through the corporate landscape, and that I believe that the best home for pubs is in […]

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Technical Communication is Not a Commodity

The latest attempt by the STC to promote a certification program for technical communications prompts the thought that technical communication is not a commodity. What does it mean to say that a profession is, or is not, a commodity? A commodity is any good which will provide the same quality and performance no matter which […]

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Characteristics of EPPO Topics: Stay on One Level

This entry is part 5 of 6 in the series Characteristics of an EPPO topic

This entry is part 5 of 6 in the series Characteristics of an EPPO topicOne of the less obvious but more important characteristics of an Every Page is Page One topic is that it stays on one level. As with the other characteristics I have discussed in this series, being standalone, having a specific limited […]

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Characteristics of EPPO Topics: Establish Context

This entry is part 4 of 6 in the series Characteristics of an EPPO topic

This entry is part 4 of 6 in the series Characteristics of an EPPO topicThis post is the third in my series on the characteristics of Every Page is Page One topics, which I introduced in Every Page is Page One Topics are Everywhere, and continued in topics on the properties  standalone and specific limited […]

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Characteristics of EPPO topics: specific limited purpose

This entry is part 3 of 6 in the series Characteristics of an EPPO topic

This entry is part 3 of 6 in the series Characteristics of an EPPO topicThis post is the second in my series on the characteristics of Every Page is Page One topics, an inquiry into the common characteristics of the millions of page-one topics that already exist. The first post in this series covered the […]

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